Refund and Returns Policy

At Salt and Pepper Nelson, we are committed to providing our customers with high-quality food and exceptional service. Your satisfaction is our top priority, and we aim to make every dining or takeaway experience a memorable one.

Refunds and Returns

Due to the nature of our products, we cannot accept returns on any food or beverage items once they have been prepared or served. However, we understand that issues may arise. If you encounter any problems with your order, such as:

• Incorrect items delivered
• Food quality concerns
• Missing items in your order

Please contact us immediately.

Resolution Options

We offer the following resolutions for verified issues:

1. Replacement: A new item will be prepared and delivered or available for pickup as soon as possible.
2. Refund: In certain cases, we may provide a refund to your original payment method.
3. Credit: Store credit may be issued for use on a future order.

Conditions for Refunds or Replacements

Complaints must be reported within 1 hour of receiving your order.

Proof of purchase (order confirmation or receipt) is required.

For food quality concerns, we may request a photo of the item in question.

Refund Method

Refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Store Credit Option

As an alternative to refunds, we may offer store credit for use on future orders. Store credit will be issued promptly and can be applied to your next visit or online order through our website.

In-Restaurant Dining Concerns

If you experience any issues during your visit to our restaurant, please bring them to the attention of our staff immediately. We aim to resolve concerns on the spot by offering a replacement dish or other solutions to ensure your satisfaction before you leave the premises.

Delivery and Takeaway Orders

For delivery and takeaway orders, it is crucial to check your order upon receipt. If you notice any issues, notify our team as soon as possible. For third-party delivery platforms, you may need to contact the platform directly for resolution, although we are happy to assist where possible.

Our Commitment to You

At Salt & Pepper, your satisfaction is our top priority. We understand that occasional issues may arise, and we are here to ensure that every dining experience with us is a positive one. Our team is dedicated to addressing your concerns promptly and professionally.

How to Contact Us

To report an issue, please get in touch with us via:

• Phone: [Insert Contact Number]
• Email: [Insert Email Address]
• In-Person: Visit us at [Insert Address]

We value your feedback and use it to continually improve our offerings. Thank you for choosing Salt and Pepper Nelson!For more details, please visit https://saltandpeppernelson.com/.